VBS Solutions

Amazon seller support · IT & digital services

Amazon Seller Support and IT Solutions for Your Business

Get practical support for Amazon account issues, listings, and seller operations, alongside websites, design, marketing, and business technology.

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Already know what you need? Get a quote or book a consultation.

Where do you need help?

Start with the problem, we will find the right service.

Independent service provider. Not affiliated with Amazon.

Two specialisms, one team

Choose the support you need

Most of our clients need help in both areas sooner or later. Start with one; we coordinate the rest.

15 services

Amazon Seller Services

Account health, listings, cases, research, advertising and day-to-day operations for Amazon sellers.

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11 services

IT & Digital Services

Websites, ecommerce, design, SEO, marketing, email, hosting, automation and ongoing technical support.

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Common problems

Problems we help businesses work through

Something else? Tell us

My Amazon account has been deactivated

Understand the notification and prepare an accurate, well-structured response.

My listings are suppressed or not showing

Find the cause per ASIN, fix what you control and escalate the rest.

Ads are spending but not paying back

Audit, restructure and manage campaigns against agreed goals.

Our website is outdated or hard to use

A fast, mobile-friendly site that explains what you do and captures enquiries.

Our emails land in spam

Professional email with correctly configured domain records.

We copy data between tools by hand

Connect your tools and automate repetitive tasks safely.
Pricing approach
01

Account health and suspension support

Clear analysis of account health warnings and suspensions, and help preparing an accurate, well-structured response.

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02

Listing troubleshooting

Diagnose and fix suppressed, inactive, stranded or incorrectly merged listings.

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03

Listing creation and optimisation

Accurate, search-friendly titles, bullet points, descriptions and attributes that help customers decide.

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04

Product and market research

Evidence-based research on demand, competition and margins before you invest in stock.

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05

Amazon advertising and growth

Structured Sponsored Products, Brands and Display campaigns managed against agreed goals.

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06

Ongoing account management

A dedicated specialist handling day-to-day account tasks, monitoring and reporting.

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07

Business website development

Professional, fast and mobile-friendly websites that explain what you do and turn visitors into enquiries.

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08

Ecommerce development

Online stores with clear product pages, secure checkout and the integrations you need to run orders.

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09

Search engine optimisation (SEO)

Technical, on-page and content SEO to help the right people find your website.

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10

Website maintenance and technical support

Updates, backups, security monitoring and small changes on a predictable monthly plan.

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Need something not listed here?

Browse all our services, or describe your situation and we will recommend the right one.

Amazon services IT services Ask us

How we work

A clear process from first message to handover

You always know what is happening, what we need from you, and what comes next.

Full process
  1. 01 EnquiryYou tell us what is happening and what you need.
    What we do
    Read your enquiry, confirm we can help and reply with next steps.
    What you provide
    Share the problem, any notifications or links, and your timeline.
    What you get
    A reference number and a reply by your preferred contact method.
  2. 02 AssessmentWe look at the details before recommending anything.
    What we do
    Review notifications, listings, websites or documents you share and identify the real issue.
    What you provide
    Answer follow-up questions and provide genuine supporting information.
    What you get
    A plain-language view of the problem and realistic options.
  3. 03 QuotationA written scope you can compare and approve.
    What we do
    Send a quotation with deliverables, limits, timeline, revisions, exclusions, deposit and third-party costs.
    What you provide
    Review, ask questions and accept the version that suits you.
    What you get
    An accepted, versioned quotation recorded with its acceptance date.
  4. 04 OnboardingWe collect what is needed to start properly.
    What we do
    Confirm the deposit, set up your project and request any inputs.
    What you provide
    Provide content, limited-permission access and documents. Never passwords.
    What you get
    A named contact, milestones and the next action owner.
  5. 05 DeliveryWe do the work and keep you updated.
    What we do
    Deliver against the agreed scope, with internal quality review before anything reaches you.
    What you provide
    Review drafts and approve submissions or launches.
    What you get
    Work you have checked and approved, with status kept up to date.
  6. 06 HandoverYou receive everything and know what happens next.
    What we do
    Hand over final files, notes and recommendations, and close or continue on a support plan.
    What you provide
    Confirm completion and decide on ongoing support.
    What you get
    Final deliverables and a clear record of what was done.

Our work

Example deliverables

We are preparing client-approved case studies. Meanwhile, these illustrative examples show the format and depth of what you receive.

See all examples
Amazon · Account health Illustrative example

Plan of action outline

How we structure a response: root cause, corrective actions and preventive measures, each tied to genuine evidence.

Amazon · Listings Illustrative example

Listing issue log

A per-ASIN tracker showing the error, cause, fix and whether Amazon action is needed.

IT · Website Illustrative example

Website launch checklist

The checks we run before any site goes live: speed, forms, SEO basics, accessibility and backups.

Ongoing support

Support packages for steady, predictable help

Monthly plans for businesses that want a reliable partner rather than one-off fixes. Each plan is tailored and quoted after a free assessment.

Amazon

Seller Essentials

Routine monitoring and help with day-to-day issues for smaller accounts.

  • Weekly account health check
  • Listing error monitoring
  • Seller Support case drafting
  • Monthly summary report

Quoted after a free assessment

Ask about Seller Essentials
Amazon

Growth Partner

A dedicated specialist for operations, listings and advertising.

  • Everything in Seller Essentials
  • Listing optimisation each month
  • Advertising management
  • Inventory and restock planning
  • Monthly review call

Quoted after a free assessment

Ask about Growth Partner
IT & Digital

Website Care

Keeps your website updated, backed up and monitored.

  • Software and plugin updates
  • Backups with restore tests
  • Uptime monitoring
  • Small content changes

Quoted after a free assessment

Ask about Website Care
IT & Digital

Digital Growth

Ongoing SEO, content and marketing support with monthly reporting.

  • Everything in Website Care
  • SEO improvements
  • Content each month
  • Campaign management
  • Monthly report and call

Quoted after a free assessment

Ask about Digital Growth

FAQs

Questions we hear often

Are you part of Amazon?
No. VBS Solutions is an independent service provider. We are not affiliated with, endorsed by or acting on behalf of Amazon.
Can you guarantee my account will be reinstated or my sales will grow?
No. Decisions are made by Amazon and results depend on many factors outside our control. We promise accurate, well-prepared work and honest advice, not outcomes.
Will you need my Seller Central or website password?
No. We never ask for passwords, one-time codes, API secrets or card details. Where access helps, you can add us as a user with limited permissions.
How does pricing work?
After a short assessment we send a written quotation listing scope, deliverables, timeline, exclusions, deposit and any third-party costs. Nothing starts until you accept.
Can you help with both Amazon and our website?
Yes. That is why we offer both. You get one point of contact for marketplace and digital work.

Start a conversation

Tell us what you need. We will tell you honestly how we can help.

Share a few details and we will reply with next steps, the information we need from you, and a clear quotation where appropriate.

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  • No passwords or card details needed
  • Written scope before any work
  • Independent of Amazon