Operations and management
Eligible reimbursement support
Identify FBA discrepancies that may be eligible for reimbursement under Amazon's policies.
Who it is for
FBA sellers who suspect lost, damaged or incorrectly refunded inventory.
Problems addressed
Inventory lost or damaged in fulfilment centres
Customer returns not received back
Shipment quantity discrepancies
What is included
- Reconciliation of relevant reports
- List of potentially eligible items with evidence
- Case wording for each claim
- Claim tracker
What we need from you
- Inventory, returns and reimbursement reports
- Genuine proof of inventory such as supplier invoices, where requested
We never ask for passwords, one-time codes, API secrets or card details.
Delivery process
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01
Reconcile
We compare reports to find discrepancies.
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02
Verify
We check each item against eligibility rules.
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03
File
We prepare claims and track outcomes.
Estimated agency timeline
Initial reconciliation in about 5–7 business days.
Third-party dependencies
- Amazon eligibility rules and claim windows
- Amazon investigation outcomes
Pricing approach
Fixed fee or an agreed arrangement set out in writing before work starts.
Exclusions and limits
- Approval of any reimbursement is decided by Amazon
- We do not file claims for ineligible items
- VBS Solutions is independent and not affiliated with Amazon. Amazon makes all decisions about accounts, listings and claims.
Frequently asked questions
Will every discrepancy be reimbursed?
Ready to talk about eligible reimbursement support?
Send a short description. We reply with next steps and what we need from you.
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