Listings and catalogue
Listing troubleshooting
Diagnose and fix suppressed, inactive, stranded or incorrectly merged listings.
Who it is for
Sellers whose listings are suppressed, not showing in search, showing the wrong details or blocked by errors.
Problems addressed
Listings suppressed or marked "search suppressed".
Flat-file or upload errors that will not clear.
Wrong images, titles or attributes showing on a product page.
Variations broken or listings merged incorrectly.
Stranded inventory with no active offer.
What is included
- Diagnosis of each affected ASIN/SKU with the likely cause.
- Corrected listing data or flat files where the fix is within the seller's control.
- Seller Support case wording where Amazon must make the change.
- Issue log showing status per ASIN.
What we need from you
- List of affected ASINs/SKUs and marketplaces.
- Error messages or screenshots.
- Correct product data (dimensions, materials, compliance details) from your records.
- User access with listing permissions, if you choose to grant it.
We never ask for passwords, one-time codes, API secrets or card details.
Delivery process
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01
Triage
We group affected listings by error type.
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02
Fix
We correct data we can control and test the changes.
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03
Escalate
Where Amazon must act, we prepare case wording and track the reference.
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04
Confirm
We confirm the listing is live and record what changed.
Estimated agency timeline
Typically 1–5 business days of agency work depending on the number of listings.
Third-party dependencies
- Amazon catalogue processing time
- Seller Support responses
Pricing approach
Per-ASIN or per-batch fee, quoted after we see the affected listings.
Exclusions and limits
- Category ungating and brand approvals are separate.
- We cannot override catalogue decisions made by Amazon.
- VBS Solutions is independent and not affiliated with Amazon. Amazon makes all decisions about accounts, listings and claims.
Frequently asked questions
Do you need full account access?
Ready to talk about listing troubleshooting?
Send a short description. We reply with next steps and what we need from you.