Account setup and health

Seller Support case assistance

Clear, well-evidenced Seller Support cases, tracked until there is an outcome.

Who it is for

Sellers stuck in long case threads or receiving copy-paste replies that do not solve the problem.

Cases closed without the issue being fixed.

Not sure which case type or team to contact.

Too many open cases to track.

We never ask for passwords, one-time codes, API secrets or card details.

Case drafts usually within 1–2 business days; Amazon response times vary.

Per case, or included in an ongoing account management plan.

We cannot guarantee how or when Amazon responds.
VBS Solutions is independent and not affiliated with Amazon. Amazon makes all decisions about accounts, listings and claims.

Is your ticket number the same as the Amazon case ID?

No. We keep our own VBS reference for our work and record the Amazon case ID separately, so you can always tell them apart.

Send a short description. We reply with next steps and what we need from you.

Send an enquiry

Step-by-step guidance to register and configure a Seller Central account correctly the first time.

Clear analysis of account health warnings and suspensions, and help preparing an accurate, well-structured response.

Review your real supplier invoices and documents against Amazon's stated requirements before you submit them.