Draft for business review. This text is a starting point and must be reviewed by VBS Solutions (and ideally a qualified adviser) before publication.
Before work starts
If you cancel after accepting a quotation but before any work begins, any deposit is refundable less any third-party costs already incurred on your behalf.
After work starts
Fees for work completed up to cancellation are payable. Deposits may be applied to completed work.
Retainers
Monthly plans can be cancelled with the notice period set out in your agreement.
Outcomes controlled by third parties
Fees are for the work performed. They are not refundable because a third party, such as Amazon, makes an unfavourable decision, unless your agreement says otherwise.
Third-party charges
Subscriptions, advertising spend, licences and other third-party charges are paid to those providers and are subject to their own refund terms.