VBS Solutions

How we work

A clear process, from first message to handover

Every project follows the same steps, so you always know what is happening, what we need from you and what comes next.

  1. 1

    Enquiry

    You tell us what is happening and what you need.

    What we do
    Read your enquiry, confirm we can help and reply with next steps.
    What you provide
    Share the problem, any notifications or links, and your timeline.
    What you get
    A reference number and a reply by your preferred contact method.
  2. 2

    Assessment

    We look at the details before recommending anything.

    What we do
    Review notifications, listings, websites or documents you share and identify the real issue.
    What you provide
    Answer follow-up questions and provide genuine supporting information.
    What you get
    A plain-language view of the problem and realistic options.
  3. 3

    Quotation

    A written scope you can compare and approve.

    What we do
    Send a quotation with deliverables, limits, timeline, revisions, exclusions, deposit and third-party costs.
    What you provide
    Review, ask questions and accept the version that suits you.
    What you get
    An accepted, versioned quotation recorded with its acceptance date.
  4. 4

    Onboarding

    We collect what is needed to start properly.

    What we do
    Confirm the deposit, set up your project and request any inputs.
    What you provide
    Provide content, limited-permission access and documents. Never passwords.
    What you get
    A named contact, milestones and the next action owner.
  5. 5

    Delivery

    We do the work and keep you updated.

    What we do
    Deliver against the agreed scope, with internal quality review before anything reaches you.
    What you provide
    Review drafts and approve submissions or launches.
    What you get
    Work you have checked and approved, with status kept up to date.
  6. 6

    Handover

    You receive everything and know what happens next.

    What we do
    Hand over final files, notes and recommendations, and close or continue on a support plan.
    What you provide
    Confirm completion and decide on ongoing support.
    What you get
    Final deliverables and a clear record of what was done.

Principles

How we handle your accounts and information

Your credentials stay yours

We never ask for passwords, one-time codes, API secrets or card details. Access is granted through limited-permission user accounts you control.

Genuine evidence only

We review real documents. We never create, edit or alter invoices or other evidence.

Honest expectations

Amazon and other platforms make their own decisions. We do not promise outcomes we cannot control.

Separate references

Our internal VBS reference is always kept separate from any Amazon case ID, so updates are never confused.

Start a conversation

Tell us what you need. We will tell you honestly how we can help.

Share a few details and we will reply with next steps, the information we need from you, and a clear quotation where appropriate.

Get a Quote Book a Consultation
  • No passwords or card details needed
  • Written scope before any work
  • Independent of Amazon