Account setup and health

Account health and suspension support

Clear analysis of account health warnings and suspensions, and help preparing an accurate, well-structured response.

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Who it is for

Sellers with an account health warning, a deactivated or suspended account, or a listing-level policy violation.

Problems addressed

Account deactivated or under review and unsure what Amazon is asking for.

Previous appeals rejected without a clear reason.

Policy warnings building up on the Account Health dashboard.

Notifications that reference intellectual property, authenticity, safety or performance issues.

What is included

Review of the notifications, account health data and documents you share with us.
Root-cause summary in plain language.
Draft plan of action covering root cause, corrective actions and preventive measures, based on facts you confirm.
Checklist of supporting documents that genuinely apply to your case.
Guidance on submitting the response and what to expect next.

What we need from you

The full text of Amazon notifications and any previous appeals.
Screenshots or exports from the Account Health dashboard.
Genuine supporting documents (invoices, authorisation letters, test reports) relevant to the issue.
An honest account of what happened and what has already changed.

We never ask for passwords, one-time codes, API secrets or card details.

Delivery process

01
Assessment

We read every notification and document and confirm the facts with you.
02
Root cause

We identify what most likely triggered the action and what Amazon needs to see.
03
Draft response

We prepare a factual draft for your review and approval.
04
Submission support

You submit through your account; we help interpret Amazon's reply.

Estimated agency timeline

First draft usually within 2–4 business days of receiving all information. Amazon response times vary and are outside our control.

Third-party dependencies

Amazon review and decision
Accuracy and completeness of the information you provide

Pricing approach

Fixed fee per case after an initial assessment. Complex or multi-issue cases are quoted separately.

Exclusions and limits

We cannot guarantee reinstatement or any Amazon decision.
We do not create, edit or alter invoices or any other evidence.
We do not write statements that are untrue or that you have not confirmed.
Legal advice is not included; we can suggest when to seek a qualified lawyer.
VBS Solutions is independent and not affiliated with Amazon. Amazon makes all decisions about accounts, listings and claims.

Frequently asked questions

Can you guarantee my account will be reinstated?

No one independent of Amazon can guarantee that. What we can do is make sure your response is accurate, complete and clearly addresses what Amazon asked for.

Are you part of Amazon?

No. VBS Solutions is an independent agency and is not affiliated with or endorsed by Amazon.

What if my documents do not support the claim?

We will tell you honestly. Submitting misleading documents can make the situation much worse, so we only work with genuine records.

Ready to talk about account health and suspension support?

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